Monday, 21 July 2008

Great Service

We are all quick to complain when we get bad service so it is only fair to speak up when you have great service.

When Brooke went off to University in January the list of kit she needed was long, very long. Off she went to Buxton with everything on the list and most of it has been used now except her day sac, a 40 litre rucksack had only been used a few times for just a few hours each time. So the trip to Morroco was the first real test. Unfortunatley it failed, the drawstring collar came away from the main bag. Having looked at it the collar was only just inside the sewing line. It happens.

So we have a failed rucksack, 7 months old and no receipt. I know this counts as 'unfit for purpose' and technically the supplier or shop is liable but it can be a difficult thing to prove. Still off I went to Mountain Warehouse in Antrim, who also sell a nice line in 'wick tees', and showed the rucksack to the staff. No problem what so ever, no issue that I had no receipt, no 'did you misuse it', no 'it was too long ago', simply 'we are very sorry' and an instant replacement.

Good service, well done and thank you.

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